Privacy Policy

Welcome to DocGenic AI, a platform powered by Progressgenic Limited and your trusted partner in AI-powered document and content creation. This Privacy Policy explains how DocGenic AI (“we,” “us,” or “our”) collects, processes, and protects your personal data. We value your privacy and are fully committed to complying with global data protection laws including GDPR and CCPA.

By using our platform, you agree to the practices described in this policy. Any updates to this policy will be communicated via our website.

1. Data We Collect

Personal Information
We may collect personal details such as your name, email, phone number, and payment information when voluntarily provided.

Non-Personal Information
We automatically collect technical data such as browser type, device info, IP address, and general usage behavior to improve our services. This data is anonymized and aggregated.

2. How We Collect Information

  • Through sign-up and contact forms
  • Via cookies and tracking technologies
  • Through third-party tools integrated into our platform

3. Why We Collect Your Data

  • To deliver our core services effectively
  • To communicate updates, support, and marketing offers
  • To comply with legal obligations

4. Legal Basis for Data Processing (GDPR Compliance)

  • Consent: Explicit permission is obtained for data use.
  • Contractual Necessity: We process data to fulfill agreements and provide services.
  • Legal Obligation: We retain data to meet compliance, audits, and investigations.
  • Legitimate Interest: Data may be used to enhance services without infringing on user rights.

5. Sharing of Information

We may share your information with:

  • Trusted service providers (payment processors, analytics tools, cloud services)
  • Law enforcement or regulatory authorities (as legally required)
  • In case of business transfers (mergers, acquisitions, etc.)

6. Cookies & Tracking Technologies

DocGenic AI uses cookies to enhance user experience and gather usage data. You may control or disable cookies in your browser settings; however, doing so may affect site functionality.

7. Data Security

We implement robust security measures including:

  • End-to-end encryption
  • Firewall protection
  • Role-based access controls

Despite these efforts, no system is 100% secure. Users should also adopt good security practices.

8. User Rights (GDPR & CCPA)

You have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete information
  • Delete your data (“Right to be Forgotten”)
  • Object to data processing for marketing purposes

To exercise any of these rights, contact us at support@docgenic.ai.

9. Data Retention

We retain your data only as long as necessary for service delivery, legal compliance, and conflict resolution. Once no longer needed, data is permanently deleted from our systems.

10. Third-Party Links

DocGenic AI may include links to external websites. We are not responsible for their privacy practices and encourage users to review their policies separately.

11. Children’s Privacy (COPPA Compliance)

DocGenic AI is not intended for children under 13. We do not knowingly collect personal data from minors. If identified, such data is deleted immediately.

12. Policy Updates

We may update this policy from time to time. Any major changes will be announced prominently on our website. Continued use of our services implies acceptance of the revised policy.

13. Contact Us

If you have questions or concerns regarding this Privacy Policy:

Note: DocGenic AI does not access or share any content generated by users. All AI-generated documents remain private and secure.